All UK orders will be tracked to their destination & a tracking code will be provided to the customer via email. Tracking emails will be sent either on the same day as the order is placed, or the next working day (please check your spam folder if the tracking email is not in your inbox).

Click here to go to Royal Mail Tracking Page and enter the tracking code provided to track your delivery.

FREE UK standard delivery over £60 (£3.95 for orders under £60).

Please note: There are no free returns for purchases made in our special promotion events which include Spring & Winter flash sales. 

UK Delivery Costs

• FREE UK standard delivery over £60 (£3.95 for orders under £60): Allow between 3 - 5 working days.
• UK Next Day Delivery £6.95: For orders placed before 1 pm on working days. You won’t get your express/dedicated day delivery cost refunded when you return an unwanted good that arrived on time, as this part of the service was performed by the retailer
• Please note: any next day deliveries ordered past 1pm* will be dispatched the following business day

Please note: any next day deliveries ordered on Friday past 1pm* or over the weekend will be dispatched the following Monday

Please note: any orders purchased on public/ bank holidays will be dispatched the following working day.

 

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Overseas Delivery Costs

• Germany
• France
• Ireland
• Portugal
• Netherlands
• Cyprus
• Malta
• Austria
• Switzerland
• Luxembourg
• Norway

All other destinations: £20. Please allow between 10-15 working days for delivery. These are minimum charges which are weight dependent. On some occasions, the postage will be reviewed. We will contact you if this applies to your order. Orders under £100 cannot be tracked. 

Exchanges and Returns

If, for any reason, you would like to return your HotSquash order, send it back to us in its original condition with proof of purchase within 28 days for a refund or exchange*.

Please note: HotSquash garments are provided with two security labels, one attached to the neck-label, and one by the lower hem. For a full refund to be provided, garments must be returned in an unused condition with both of these labels attached. If either label is removed we will assume that the garment has been worn and is no longer eligible for a refund. For further information please email the customer service team at contact@hotsquash.com.

This does not affect your statutory rights.

For gifts, we are happy to extend this. Please return Christmas gifts by the end of January (gifts ordered from October). For Valentine gifts (ordered from January) please return by 15 March.

*With the exception of sale items under £30.

*Please note we do not offer exchanges to international customers. All international returns would only be eligible for a refund.

What should I do to exchange my order?

The returns form was sent with your order.* Put the items you are returning on this form.

Please state the items you would like instead in the bottom box. This does not need to be the same item as the one you are returning, or worth the same.

We will credit the card you gave us if there is a difference in the amount and contact you if we need to take extra payment for an exchange item higher in price.

We don't charge postage on items going back to you on an exchange.

What should I do to return my order?

We offer free UK returns.*

Please complete the form which was sent with your order and put it in your parcel.

Take your parcel to your local Post Office and send it to HotSquash, Tribec House, 58-60 Edward Road, New Barnet, London EN4 8AZ, United Kingdom.

Please ask your Post Office for a 'proof of posting' certificate. This will cover you if the goods are lost in the post.

*With the exception of sale items under £30.

 

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