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Frequently Asked Questions

Have a question for us? You should be able to find the answer here by clicking on the relevant category below. If not please contact us by phone

Telephone (UK): 0845 519 665

Telephone (International): +44 (0)20 7018 4690

or Email:

For business enquiries: info@HotSquash.com

For customer enquiries: contact@hotsquash.com

Ordering and payment

How can I pay?

We accept Visa and Mastercard credit cards and Visa, Electron, Solo and Maestro debit cards. You can also use Apple Pay on your mobile or Google Pay as alternative payment options. We are unable to accept American Express, cheques or cash.

How safe is your site?

We use the latest technology to protect your information to the highest standards. The Secure Sockets Layer (SSL) software we use encrypts the information you input, making it practically impossible for unauthorised parties to read.

When you make a purchase, a padlock will appear in the bottom right corner of your screen. This shows a safe, secure connection has been made, and a window may pop up to let you know this has happened.

The encryption technique we use is the highest standard available for e-commerce and certified by Comodo, a respected certification body for internet firms.

What do the Verified by Visa and MasterCard SecureCode signs on the page mean?

These schemes are run by Visa and MasterCard to ensure no unauthorised person can use your card online. To join you need to complete a one off registration with your bank or card provider. There is also the option to register at our checkout. Then, every time you proceed through an online checkout, a pop out window will appear where you must enter your password before the transaction can be completed.

Do you sell gift vouchers?

Yes, £15 and £25 gift vouchers are available.

What if something is wrong with my order?

Please contact our friendly, London based Customer Service team on

Telephone (UK): 0845 519 665

Telephone (International): +44 (0)20 7018 4690

For business enquiries: info@HotSquash.com

For customer enquiries: contact@hotsquash.com


How much is postage?

Free standard Tracked UK delivery for all orders above £60. Under £60 UK standard delivery is £3.95 (allow between 3 - 5 working days), while UK Next Day delivery is £6.95 (for orders placed before 1 pm). Next Day service deliveries are Monday to Friday. Next Day delivery is not guaranteed to Northern Ireland, Isle of Man, Channel Islands, the Isles of Scilly and parts of Scotland, the Highlands and Isles. See our Delivery and Returns page for more details and for overseas delivery charges.

Can my order be delivered for the Next Day?

UK Next Day delivery is £6.95 for orders placed before 1 pm. Next Day service deliveries are Monday to Friday and a signature will be required. Next Day delivery is not guaranteed to Northern Ireland, Isle of Man, Channel Islands, the Isles of Scilly and parts of Scotland, the Highlands and Isles.

How can I change my online order?

If you wish to cancel your order please contact us on 0845 519 6654 or email contact@hotsquash.com. You have the right to cancel your order within 7 days under the UK Consumer Protection (Distance Selling) Regulations 2000. Once your order has been confirmed we are unable to amend it. If your order has already been processed by our warehouse, we will not be able to process a refund until we receive the parcel back.

How much is overseas delivery?

Well that all depends on how quickly you want your items!

European customers can choose from 2 options:

Premium DHL Express, for £9.95 which means you’ll receive your order in 1-2 working days (if you order before 2pm GMT).

For all other destinations delivery costs £20 and will take between 10-15 working days.

Please note: On some occasions, the postage will be reviewed subject to weight, we will contact you if this applies to your order.

What if I am out when my parcel is delivered?

Royal Mail will leave a note through your letter box with details about how to arrange collection or re-delivery. Please see our delivery page for more information.

Is a signature required?

A signature is required for the Next Day delivery service.


How long do I have to return an item?

If, for any reason, you would like to return your HotSquash order, send it back to us in its original condition with proof of purchase within one month for a full refund or exchange.

For gifts, we are happy to extend this. Please return Christmas gifts by the end of January (gifts ordered from October). For Valentine gifts (ordered from January) please return by 15 March.

What is your Returns Address?

HotSquash Ltd, Tribec House, 60 Edward Road, New Barnet, Hertforshire EN4 8AZ, United Kingdom. It is printed on the returns form that came with your HotSquash item.

How do I return an item?

Please complete the form which was enclosed with your order and send it back to HotSquash at the above address.* We would recommend that you ask your Post Office for a 'proof of purchase' certificate as this will cover you if the goods are lost in the post. Further details are contained on our Returns page.

Do I have to pay to return goods?

We now offer free UK returns.*

*With the exception of sale items. Free returns do not apply to our special promotion events, including May & October discount events.

How long does it take for refunds to be made?

Once we've received your returned items we will credit the card used to pay for the order and send you an email to confirm this transaction. Please allow up to 21 days for the refund to go through.

Can I return a present?

Yes, just make sure it is returned unworn, in its original packaging within 30 days of purchase. You can choose an exchange or a full refund. Refunds will be credited back to the card used to purchase the item. If you're not sure about whether or not your item qualifies, please get in touch.

What if an item's faulty?

Firstly please accept our apologies, customer satisfaction is very important to us and we'll do whatever we can to put things right. Contact Customer Services on

Telephone (UK): 0845 519 665

Telephone (International): +44 (0)20 7018 4690

For business enquiries: info@HotSquash.com

For customer enquiries: contact@hotsquash.com

Privacy and data protection

Please click here to see our full Privacy Policy.

Why do you want my telephone number?

So we can contact you quickly if there's a problem with your order.

Why do you want my email address?

Again, so we can contact you if there's a problem and also let you know the progress of your order. We will also send you details of special offers, style tips and news such as the return of sold out items. If you'd rather we didn't send you newsletters, please either email us at contact@HotSquash.com, unsubscribe from the bottom of any newsletter or log into your account and unsubscribe there.

Do you use cookies?

Yes. Cookies are small text files stored on your computer that allow our website to recognise you. They don't contain any personal information about you, they only store things like your user preferences to make shopping with us easier. You can disable them, but you might lose a bit of functionality.

Size and fit

Do you have a size guide?

We certainly do! Click here to see it.

Why do you not cater for all sizes?

Our current size range is 8-20 - with some styles now also in size 22 (there are also a few styles in size 6). If we do not cater for you, please email us at contact@HotSquash.com and tell us what you want. We can build this into our future designs and production.

Fabrics, technology and sustainability

Why is HotSquash different?

No one else makes and designs everything in London using recycled fabrics (when possible).

Are your clothes sustainable? And where are they made?

All of our clothing thrives on low maintenance and easy care (they can be washed at low temperatures and do not really need tumble drying as they are fast drying). Every garment we make goes through a long and rigorous quality process.

Most of our fabrics are bespoke and made specifically to meet our requirements. The factories we use are in London, helping to sustain UK manufacturing and keeping shipping miles to a minimum.

General Information

What is the HotSquash address?

HotSquash Ltd, Tribec House, 60 Edward Road, New Barnet, Hertfordshire, EN4 8AZ, United Kingdom

How can I receive the HotSquash Newsletter or Look Book?

Click here to join the HotSquash Community.

Do you have any retail outlets?

No, we are an online company. But never say never!

Do you accept trade enquiries?

Yes. Please contact us on

Telephone (UK): 0845 519 665

Telephone (International): +44 (0)20 7018 4690

For business enquiries: info@HotSquash.com

For customer enquiries: contact@hotsquash.com

Can I get my items gift wrapped?

Sorry, we don't currently do this.

Silky Skirt