Terms & Conditions
These terms and conditions are fairly standard and set out the terms and conditions on which we supply any of the products ("Products") on our website www.HotSquash.com ("our site") to you. By placing an order with us, you are agreeing to accept these terms and conditions ("The Conditions"). Please read these terms and conditions carefully before ordering any Products from our site. These terms and conditions can potentially change so please check them regularly before ordering products in case there are any changes.
If you have any queries relating to our terms and conditions, please contact us by email contact@HotSquash.com or by telephone on 0845 519 6654 before placing an order.
- 1. Background Information and responsibilities
1.1 HotSquash.com and HotSquash are a part of Hot Squash Ltd, Tribec House, 60 Edward Road, Barnet, Hertfordshire EN4 8AZ; Registered in England No 7149080, VAT No UK 991 8160 88. The following terms and conditions will apply between you and Hot Squash Ltd, when you buy from HotSquash. The terms do not affect your statutory rights.
1.2 All goods ordered by you are for your own private and domestic use and are not for resale
1.3 You must be eighteen years old or older to use this site, unless you have the supervision or agreement of a parent or guardian.
1.4 You agree that all details you give to Hot Squash Ltd and HotSquash.com for ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
1.5 You agree that e-mail can be used as a long-distance means of communication.
1.6 During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from HotSquash.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. If there are any changes to the details please let HotSquash.com know.
1.7 It is a crime to use a false name or a known invalid credit card to order and HotSquash.com will prosecute.
1.8 Hot Squash Ltd reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if you fail to make payment to us when due, you breach any of our terms and conditions, when requested by us do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity; we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on HotSquash.com. If you do not agree with the terms and conditions set out below, you should not use the website
1.9 You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
2. Orders and Payments
2.1 When placing an order, you agree that any and all information given is accurate and complete. All orders are subject to acceptance and product availability.
2.2 You will not be able to purchase an item unless it is in stock. You may be given the chance to pre-order if an item will be back in stock shortly. HotSquash will not charge your debit or credit cards until any goods are in stock.
2.3 All prices listed on HotSquash.com are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices include VAT sales tax.
2.4 No contract for the sale of any product will exist between you and HotSquash.com until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
2.5 This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times. You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an email from us telling you the reasons why.
2.6 Discount vouchers cannot be used on sale products.
2.7 HotSquash.com accepts most major credit/debit cards.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
2.8 If your order is for delivery outside of the UK, you may have to pay import duties, taxes or charges when the goods arrive. Please check with your custom authorities for more information.
2.9 We are not responsible for any delays in any international deliveries if the Parcel has been held in customs. Please check with your custom authorities for more information.
2.10 Should you place a next day delivery order past Friday 1pm* (including weekends and public holidays) ; your order will be dispatched the following working day.
3. Delivery Costs
3.1 The Delivery costs and terms and conditions are stated in the Delivery and Returns page. Click here.
3.2 You won’t get your express/dedicated day delivery cost refunded when you return an unwanted good that arrived on time, as this part of the service was performed by the retailer
3.3 We do not reimburse any international delivery costs when returning any unwanted goods as agreed upon when purchasing with us.
4. Returns and Exchanges Policy
4.1 The Returns and Exchanges costs, as well as terms and conditions, are stated in the Delivery and Returns page. Click here.
5. Cancelling an Order and Returns Procedure
5.1 If you wish to cancel your order please contact us on 0845 519 6654. You have the right to cancel your order within 7 days under the UK Consumer Protection (Distance Selling) Regulations 2000. Once your order has been confirmed we are unable to amend it. If your order has already been processed by our warehouse, we will not be able to process a refund until we receive the parcel back. Please see our Returns policy for the steps to take to cancel an order or return goods.
5.2 Once we've received your cancelled or returned items we will credit the card used to pay for the order and send you a confirmation email. Please allow up to 21 days for the refund to go through. The goods must be in the original condition you received them.
5.3 Free returns in the UK only*.Free returns does not apply to our special promotion events, 12 days of Xmas and 5 days of May.
*With the exception of sale items under £25.
7.1 We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
7.2 If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
7.3 In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
7.4 We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
7.5 We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
7.6 We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
7.7 We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
7.8 To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
7.9 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
7.91 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
8. Copyright and Third Party Information
8.1 All rights, including copyright, of the content of HotSquash.com and Hotsquash marketing materials are owned or controlled by Hot Squash Ltd. In using HotSquash.com, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the HotSquash.com web pages for any other purpose whatsoever without the prior written permission of Hot Squash Ltd.
8.2 We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Hot Squash Ltd products are those stated on HotSquash material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.
9. Recommend a Friend
9.1 Hot Squash Ltd has a recommend a friend scheme. This enables a customer to recommend 3 friends and get £5 off your first order OR recommend 5 friends and get £10 off an order (minimum order £30). It will take a couple of weeks to send you a discount code off your next order.
9.2 Please make sure your friends are happy for us to contact them (all must be 18 years or older). Please note that, if asked, we will let your friends know who recommended them. This offer is for new names (HotSquash will check against our database). This offer cannot be used in conjunction with other offers.
10. Offer Codes
10.1 If you have an offer code, you will need to enter this on the shopping basket page before you place your order. After your order has been placed we cannot change it.
11. Waiver and Survival
11.1 No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
11.2 Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
12. The agreement
12.1 These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Hot Squash Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
12.2 The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.